Customers receive emails from your own address and reply straight to your inbox — required for the app to send.
App Password ≠ your normal Gmail password — get it here ↗ (turn on 2-Step Verification first).
Shown in the From column of the customer's inbox. We recommend matching your Chat display.
Title shown at the top of the widget.
Color of the chat button & header · Image to replace the chat button icon (empty = default).
Label appears under the button (brand color, white text) with a live online/offline dot. Empty = no label.
A small line under the name in the widget header.
Up to 5 quick-pick lines selectable from the dashboard header (e.g. "Be right back ☕").
Name shown above each message you send in chat. Empty = account name.
Prefill customer info (window.nsvars)
/* Place BEFORE the widget script tag */ <script> window.nsvars = { customerName: "John Smith", customerEmail: "[email protected]", store: "mystore.com", }; </script>
Priority: localStorage (returning customer) → nsvars → empty (customer fills it in).
- Set up first: enter your Sender email + App Password in the Email block (required).
- Copy the embed code and paste it before your site's
</body>tag, then save & deploy. - A chat button appears at the bottom right — customers click it, enter their email, and send a message.
- New messages arrive in the Chat page plus an alert email (to your login email).
- If you don't reply in time, the app emails the chat summary to the customer from your Sender email; their reply goes straight to that inbox.